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Co-op Legal Services using AI torate workers’ phone calls to customers

Whistleblower says recording and analysis of all probate calls is ‘oppressive and dystopian’ The Co-op has become the latest employer to place workers under AI surveillance with an automated listening technology that rates every phone call some of them make to customers. In a sys

This is a source-based summary, not original reporting by Ebenezer journalists. Source: The Guardian · Original byline: Robert Booth UK technology editor. Ebenezer published 8 Oct 2026, 09:00 am. Editorial policy.

Read the original report on The Guardian →
Robert Booth UK technology editor8 Oct 2026, 09:00 amUpdated 1h ago1 min readTechGlobal
Co-op Legal Services using AI to rate workers’ phone calls to customers

Global — Robert Booth UK technology editor

Whistleblower says recording and analysis of all probate calls is ‘oppressive and dystopian’ The Co-op has become the latest employer to place workers under AI surveillance with an automated listening technology that rates every phone call some of them make to customers. In a sys

This report is published with credit to The Guardian. The wire sent a summary; open the original for any extra context. Read on The Guardian →

Source: The Guardian · Robert Booth UK technology editor. Published 8 Oct 2026, 09:00 am.

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‘Dystopian’: Co-op becomes latest firm to put staff under AI surveillance

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Whistleblower says recording and analysis of all probate calls in Co-op Legal Services is oppressive The Co-op has become the latest employer to place workers under AI surveillance with an automated listening technology that rates every phone call some of them make to customers.

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