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‘Dystopian’: Co-op becomes latest firm toput staff under AI surveillance

Whistleblower says recording and analysis of all probate calls in Co-op Legal Services is oppressive The Co-op has become the latest employer to place workers under AI surveillance with an automated listening technology that rates every phone call some of them make to customers.

This is a source-based summary, not original reporting by Ebenezer journalists. Source: The Guardian · Original byline: Robert Booth UK technology editor. Ebenezer published 8 Oct 2026, 09:00 am. Editorial policy.

Read the original report on The Guardian →
Robert Booth UK technology editor8 Oct 2026, 09:00 amUpdated 2h ago1 min readTechGlobal
‘Dystopian’: Co-op becomes latest firm to put staff under AI surveillance

Global — Robert Booth UK technology editor

Whistleblower says recording and analysis of all probate calls in Co-op Legal Services is oppressive The Co-op has become the latest employer to place workers under AI surveillance with an automated listening technology that rates every phone call some of them make to customers.

This report is published with credit to The Guardian. The wire sent a summary; open the original for any extra context. Read on The Guardian →

Source: The Guardian · Robert Booth UK technology editor. Published 8 Oct 2026, 09:00 am.

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