Tech·Source-based summary

Stop relying on chatbots for customercare, UK service providers urged

Citizens Advice says providers of services such as energy, banking, phone and internet should guarantee the ‘right to talk to a human’ Stop relying on AI chatbots for customer care and guarantee the “right to talk to a human”, Citizens Advice has urged essential service providers

This is a source-based summary, not original reporting by Ebenezer journalists. Source: The Guardian · Original byline: Robert Booth UK technology editor. Ebenezer published 21 Sept 2026, 04:35 pm. Editorial policy.

Global — Robert Booth UK technology editor