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‘Emma’ the Rotherham chatbot has 17 languages says AI firm – but health watchdog says system struggling with local ‘twangs’
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Global — Mark Brown North of England correspondent
‘Emma’ the Rotherham chatbot has 17 languages says AI firm – but health watchdog says system struggling with local ‘twangs’
Patients in a South Yorkshire town are frustrated by an AI GP receptionist not understanding their “broad accents”, a health watchdog has said.
Healthwatch Rotherham , a local health and social care watchdog, said a number of practices in the area had introduced a new AI receptionist called Emma.
Patients in a South Yorkshire town are frustrated by an AI GP receptionist not understanding their “broad accents”, a health watchdog has said.
This report is published with credit to The Guardian. The wire sent a summary; open the original for any extra context. Read on The Guardian →
Source: The Guardian · Mark Brown North of England correspondent. Published 20 Aug 2026, 09:25 am.
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